Refund Policy of CICU
Thanks for visiting Chamber of Industrial and Commercial Undertaking – CICU, electronic
certificate of origin portal.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 (change this) calendar days to return a Certificate of Origin transaction request
from the date you have submitted it.
To be eligible for a return, your Certificate of Origin transaction request is denoted as CO ref.
No. (Certificate of Origin reference number) must be rejected by CICU and in the same
condition that you sent it.
Your item needs to have the receipt or proof of purchase if asked by CICU representative.
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For additional information in this section,
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If in case of your Certificate of Origin request is getting rejected by team CICU due to the
mismatch of the information or any other reason, the exporter or the CHA will not have to
repay for the particular Certificate of Origin request, the 4th step will show a button as
resubmit instead of Pay Now.
Refunds
Once we receive your Certificate of Origin request, we will inspect it and notify you that we
have rejected your transaction request
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your wallet.
Only in case of some special consideration, if CICU executives think the Certificate of Orign
request to be rejected and the paid amount to be refunded, the refunded amount will be
added to the wallet balance of the CICU portal’s wallet.
You will receive the credit added to your Companies Wallet within a certain amount of days,
depending on the call taken by team CICU.
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For additional information in this section,
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Contact Us
If you have any questions on how to return your item to us, contact us @ your contact
details.
